Returns & Refunds Policy
Thank you for shopping at Musk Fragances. We want to ensure that you are completely satisfied with your purchase. If you are not happy with the product, we offer a return and refund policy subject to the following terms:
Return Period
You have 30 days from the date of you received your order to return items, provided they meet the following conditions:
-The product must be in its original condition, unused, and undamaged.
-The original packaging must be intact.
-The package cannot be opened.
Non-Returnable Items
For health and safety reasons, certain items cannot be returned, such as:
-Personal care products (cosmetics, underwear, etc.)
-Items on final sale or clearance
Return Process
To initiate a return, please follow these steps:
-Contact our customer service team at info@muskfragances.com or call 380-895-3130.
-Provide your order number and the items you wish to return and the reason.
-You will receive instructions on how to return the product if it applies for the return.
Refunds
Once we receive and inspect the returned item, we will process your refund. The refund will be issued using the same payment method used for the purchase and may take between 7 and 10 business days to reflect in your account, depending on your financial institution.
Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the product is defective or was sent in error.
Defective or Incorrect Products
-If you receive a defective product, please contact our customer service team within 30 days of receiving your order. If your order includes the recommended shipping insurance from our website, we will verify its status and confirm whether it meets the requirements for filing a claim. Once the claim is filed, you will receive updates via email.
-If you receive a incorrect products or missing some products, please contact our customer service team within 30 days of receiving your order. We will verify the order and send the correct or missing products.
Exceptions
We reserve the right to modify this policy at any time, so we recommend reviewing it periodically.
You can always contact us for any question at info@muskfragances.com.
